Legal note

General terms and conditions of use (GTCU)

The Single Window for Logistics website is published by the Luxembourg State represented by the Ministry of Economy, in the context of an interministerial collaboration.

It has been set up with the help of the Luxembourg Government IT Center (CTIE).

Any person using the information, documents, products, software and/or services (hereinafter collectively referred to as the "Services") offered by this website shall be deemed to be aware of, and to have accepted, all the provisions of these general terms and conditions of use.

Obligations of the user

This website is accessible via the internet. The user declares that he/she is aware of the risks involved and that he/she accepts those risks. He/she must guard against the effects of computer piracy by adopting a suitable, secure computer configuration.

The Luxembourg State accepts no liability for any loss or damage which the user may suffer, directly or indirectly, in connection with browsing on this website or using the services which it offers, or from accessing any of the other internet websites to which it refers.

The use of this website is free of charge.

Cookies management

This website uses client-side cookies. These are small text files used to analyze user's browsing patterns and habits (frequency and duration of visits, pages viewed, language preferences, etc.).

They are sent by the website and stored in a special folder on the user's computer. They contain the name of the server that created them, an identifier in a form of a unique number and an expiry date. The unique identifier allows the website to 'remember' the user's computer whenever they visit the website. Session cookies are deleted from the user's computer when the session is closed. However, persistent cookies remain on the user's computer for one month after the end of the session.

The user can decide whether or not to allow the website to store cookies on their computer. They may change their browser settings at any time to prevent cookies from being accepted and stored. Additionally, from their browser, the user can delete any cookies that have already been stored on their computer (see the Cookies Policy).

If the user opts to refuse cookies from this website, some features may not work as expected or may be disabled. Hence, it is recommended that users update their browser settings to accept cookies from the website.

Modifications to the website

The Luxembourg State reserves the right to develop, modify or suspend this website, without prior notice, for maintenance or updating purposes or for any other reason that may be considered necessary. In particular, the Luxembourg State may at any time withdraw, add, supplement or clarify all or any part of the information and Services contained in or offered on this website. No liability shall attach to the Luxembourg State for any loss or damage whatsoever, whether direct or indirect, relating to any such changes.

Limitations of liability

The Luxembourg State shall use its best endeavors to ensure that this website is as widely available as possible.

The Luxembourg State shall use its best endeavors to ensure the security of the computer system. However, it accepts no liability in the event of a cyber-attack or the website becoming temporarily or wholly unavailable.

The Luxembourg State shall use its best endeavors to ensure that the information and services contained on this website are accurate and correct. However, it accepts no liability in the event of – in particular – any omission with regard to the updating of any information or form, operator error or incorrect encoding, or any inaccuracy, errors or omission in the provided information. The aim is to disseminate accurate, up-to-date information emanating from a variety of sources, but the Luxembourg State is unable to avoid all risks of material error.

None of the information published on this site should be considered as exhaustive or as a commitment from the State of Luxembourg. Only the legal texts published in official form are legally binding.

Links and hyperlinks to related sites

For the convenience of users, this site may contain links to other websites which they may find useful or interesting. The Luxembourg State, and more particularly the Ministry responsible for this site, does not systematically monitor the content of those websites. Consequently, they are unable to accept any liability for the content of those websites, either in terms of the legality of such content or as regards the accuracy of the information to be found on them.

Intellectual property (Copyright)

This website, all the elements contained in it (including the layout) and the information and Services are protected by the relevant intellectual property and copyright legislation.

Unless otherwise stated, the Luxembourg State grants no license or authorization with regard to the intellectual property rights which it holds in respect of this site, the elements contained in it or the Services. Moreover, reproduction of the information or Services, either wholly or in part and in whatever form or by whatever means, is not permitted without the prior written consent of the Ministries responsible for this site.

Unless otherwise stated, users are authorized to consult, download and print the available documents and information, on the following conditions:

documents may only be used for personal purposes, for information and in a strictly private context
documents and information may not be modified in any way whatsoever
documents and information may not be disseminated outside or beyond this website

The rights impliedly or expressly granted to you above constitute an authorization to use the guichet.lu website; in no circumstances do they constitute a transfer or assignment of property rights or other rights in relation to this site.

Changes to the general terms and conditions of use

These General Terms and Conditions of Use may be modified or supplemented at any time, without prior notice, to reflect changes made to the website or changes in the law, or for any other reason which may be considered necessary. It is the user's responsibility to familiarise themselves with the general terms and conditions of use the website, of which only the most up-to-date online version shall be deemed to be in force. It is possible that, in the interval between two visits to the website, the general terms and conditions of use may have changed, and thus it is the user's responsibility to read through those conditions before using the site once again.

Applicable law

All disputes concerning the use of this website and its Services shall be governed by Luxembourg law, and the courts of the Grand Duchy of Luxembourg shall have exclusive jurisdiction to hear and determine such disputes.

Personal data protection

General information

The personal data communicated by the user are processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.

The Luxembourg State collects no personal data other than the IP addresses contained in the server logs. These are collected for security reasons. User consent is not required before visiting this website.

The controller for these processing operations is the Ministry of the Economy.

Users may exercise his rights relating to the protection of their personal data directly by contacting the data protection officer at the Ministry of the Economy using email (dpo@eco.etat.lu) or regular mail to:

Ministry of the Economy
To the attention of the data protection officer
19-21 boulevard Royal
L-2449 Luxembourg

Users may also refer to the National Commission for Data Protection (Commission nationale pour la protection des données), headquartered at 1, Avenue du Rock'n'Roll, L-4361 Esch-sur-Alzette.

Website contact form

The information about you collected through the website contact form needs to be processed by the ministries or administrations concerned to deal with your request (see list here).

By filling in the form, you agree that your personal data may be processed as part of the processing of your request. Those data are retained by the administration in question for as long as needed to achieve the purpose of the processing operation(s).

As the retention period for personal data depends on the type of request, the Ministry of the Economy will communicate the applicable retention period, or the criteria used to determine it, on request, on a case-by-case basis.

The recipient of your data is the body responsible for processing your request. Please contact the Ministry of the Economy to find out who the recipients of the data in this form are.

Under the terms of Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, you have the right to access, rectify and, where applicable, request the erasure of any information relating to you. You are also entitled to withdraw your consent at any time.

Additionally, unless the processing of your personal data is compulsory, you may, with legitimate reasons, oppose the processing of such data.

If you wish to exercise these rights and/or obtain a record of the information held about you, please contact the Ministry of the Economy using the contact details provided on the form. You are also entitled to file a claim with the National Commission for Data Protection (Commission nationale pour la protection des données), headquartered at 1, Avenue du Rock'n'Roll, L-4361 Esch-sur-Alzette.

Data processing in connection with the management of the newsletter

The email address provided by the user when they sign up for the newsletter on this website will be communicated to a subcontractor for the sole purpose of distributing the newsletter. The subcontractor – the company "Mailjet", based in Paris, France – is subject to the same legal obligations with regard to the protection of personal data. To prevent abuse of the system, the user must confirm their subscription by clicking on a link sent to the email address they provided.

The user may unsubscribe at any time using a link provided in each email, or by contacting the body responsible for the website. In the event of problems of use with respect to the newsletter, the user must also contact the body responsible for the website. The user's data will not be kept for longer than the period during which the user remains registered.

The body responsible for the data processing is the body responsible for this website.

Processing in connection with audience measurement

Certain data relating to the user's hardware and software, which are not capable of revealing the user's identity, are collected when they visit the public-domain site. The sole purpose of collecting such data is to garner statistics on website traffic (type of browser, resolution, approximate location, and so on) in order to provide users with the best possible experience.

Under no circumstances is the user's full IP address retained. Only part of the IP address is retained for the purpose of computing overall statistics, and there is no way of identifying users.

These data are retained and hosted in Europe, in a solution provided by a subcontractor – specifically, Adobe Systems Inc. – who, as such, is subject to the same legal obligations regarding the protection of personal data, if those data were to be harvested in the future.

The data are retained for no longer than is necessary to observe how audiences evolve as a function of browser use, resolution settings or other available statistical data.